Terms & Privacy Policy

Terms & Conditions

ORDERS - All orders are irrevocable. Cancellation will not be accepted without the written approval of DB Promotions, and may be subject to a cancellation charge.

PRICING - Prices are subject to variation without notice, (unless under contract or approved quotation), - although every effort will be made to maintain listed prices. DB Promotions & our suppliers reserve the right to vary the price of goods due to unpredictable exchange, or other variations outside our control. List prices quoted are ex-warehouse, excluding tax and insurance, as all goods shipped on common carriers are at customer's risk.

QUOTATIONS - Prices quoted in writing (Quotation Document), to the customer are valid in accordance with Terms and Conditions of a Sales Quotation, and must be referenced when placing an order with DB Promotions. The appropriate tax rate is applicable to all orders.

ARTWORK & PRINTING - Orders requiring specific artwork to be printed on product will only be processed once;

a) DB Promotions receive customers authorized, signed acceptance of artwork to be printed.
b) Payment of 50% of total order cost (As per DB Promotions quotation), has been received. - Account Customers
c) Payment in full of the total order (As per DB Promotions quotation), has been received. - Non Account Customers.
Note: Once authorized artwork has been received by DB Promotions and work has commenced, there is NO return of order allowable. Account customers will be liable for balance of order due & Non Account Customers not eligible to a refund.

DELIVERY - All goods shipped remain the property of DB Promotions until payment is received in full and retains the right to recover goods at any time. The risk in goods supplied by DB Promotions shall pass to the buyer upon delivery. Delivery arrangements and charges must be agreed at time of placing each order.

PAYMENT - Payment is by cheque, bank transfer or credit card (Mastercard & Visa) unless an account has been applied for and approved by DB Promotions. Overdue payments may be subject to a finance charge of 2% per month on the outstanding account, and reimbursement of collection expenses incurred in recovery of debt.

NON ACCOUNT CUSTOMER TRANSACTIONS - Customers will be required to authorize acceptance of the DB Promotions quotation & forward payment in full prior to processing & dispatch of orders.

EXCLUSIONS - DB Promotions excludes to the full extent to which it is entitled to do so by law and any or all implied conditions and qualities together with liability for any loss or damage directly or indirectly by the purchaser including special indirect consequential damage or loss of anticipated income or profit. This is not valid outside Australia.

RETURN OF GOODS - Returns will not be accepted without our prior approval, which will be confirmed by the issuing of our Return Authorization Number (RAN), and may be subject to a 15% restocking fee. All returns must be accompanied by original invoice verifying purchase.

Goods deemed faulty or non-compliant will be returned at the expense of DB Promotions and will not be subject to any restocking fee.
Goods that have been subject to artwork and print process work are NON RETURNABLE.

CREDITS - Authorization to process a Credit is at the sole discretion of DB Promotions.

FREIGHT - Return freight to DB Promotions should be pre-arranged and is normally at the customer's expense. Sales Representatives may only call to pick up goods if authorised to do so.

PACKAGING - Goods should be packaged appropriately to ensure the non-damage of product while in transit back to DB Promotions. Customers are responsible for any damage incurred.



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